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Dish TV India introduces 'Scan to help' feature on My DishTV app

Jan 08, 2021
Standing true to its objective to provide an uninterrupted and convenient television viewing experience, Dish TV India Limited, India's leading DTH Company has launched a new 'Scan to Help' feature for its DishTV subscribers. Executed and conceptualized by the first runner-up team of Dish-a-thon 2020 (which happens to be an in-house team- Team DishTV), the 'Scan to help' feature is available on My DishTV app which is powered by Artificial Intelligence & Machine Learning and supports Hindi and English language for easy understanding.
  
With this feature, the company aims to empower all existing and new subscribers for self-help in case of any technical errors on the Set-top Box. Furthermore, the new feature also helps to achieve higher C-SAT, reduction in calls to Dish TV India Call Centre, and an opportunity to cross-sell. The subscribers can seamlessly initiate the self-help journey by scanning the error plate and it will automatically share an update on the account status and current subscription. In case of bad weather conditions at the broadcasting center, it will take an update of the weather conditions in the subscriber's locality and proceed with technical troubleshooting. The app will also provide an option to raise a 'Service Ticket' within the journey itself.

Commenting on the launch of the new feature, Mr. Anil Dua, Executive Director & Group CEO, Dish TV India Limited, said, "Dish TV India has been continuously investing in cutting edge technologies to provide unparalleled service and TV viewing experience to its customers. In this digital era, technology-led solutions and offerings are paramount for achieving customer satisfaction, and this new AI-enabled 'Scan to help' feature is a step in the same direction. What makes this feature extremely special is the fact that this idea was proposed by one of the top 3 winning teams of Dish-a-thon 2020, which was our in-house team, Team DishTV. They took the idea forward and came up with the solution and did the complete execution. This new feature 'Scan to help' will redefine and shape up the future of the M&E/Broadcasting industry.”

The 'Dish-a-thon 2020' witnessed participation from across the country, with entries from 1500+ young and promising techies and 949 teams to display the best of their technical prowess.

Report By: Surbhi Shukla
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