Dish TV India Limited, the world's largest single-country DTH Company, has bagged the prestigious 'AI for All award' in the category 'Engaging Customers with AI' for its 'Advanced DishTV interface' (ADI), world's first Artificial Intelligence enabled pay-tv chatbot at The Artificial Intelligence Awards, organized by Microsoft and TV18 Broadcast Limited held recently.
Dish TV as a leader in the DTH industry has been at the forefront as it attempts to incorporate the latest conversational AI technology in their operation. Built for issue redressal and service lifecycle management, ADI provides a virtual interface that acts as a one stop solution window to subscribers, and guides them instantly to address their queries, seamlessly recharge their connection and troubleshoot common errors.
The platform has also played a key role in the customer acquisition strategy by generating potential customer leads. With digital platforms gaining popularity across industries, ADI has enabled Dish TV to reach out to a wide spectrum of customers and serve them better with both speed and accuracy.
This award is a testimony to Dish TV's vision of leading the evolution of conversational user interfaces of tomorrow that better understand and address customer needs and wants. Dish TV continues to explore new possibilities in the automated assistance and chatbot domain.
Link to the video: https://www.youtube.com/watch?v=62TlHBC9ejM
Report By: Surbhi Shukla
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