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SITI Networks launches MY SITI Mobile App - enabling customer choice to boost Tariff Order implementation

Jan 10, 2019
The My SITI app gives a convenient way to SITI's 55 Mn consumers to access and operate their SITI Digital cable TV connection

SITI Networks Limited, an Essel Group company, has launched My SITI mobile app for its customers. The My SITI app gives a convenient way to SITI's 55 Mn consumers to access and operate their SITI Digital cable TV connection.
 
In line with the regulations of the New Tariff Order, and TRAI's migration plan, the app will give options to customers to indicate their choice of channels / bouquets during the transition period. Customers indicating their choice through the app will be eligible for a range of gifts. My SITI App can be downloaded from Google Play Store (https://goo.gl/75pF66) to all Android based mobile devices. SITI has launched a multi-platform campaign to educate its customers on the app and the true power of choice. SITI has also activated the app for their 24000+ business associate network to help them take customer choice in compliance with TRAI's migration plan. SITI has also activated the feature on its website and is aggressively reaching out to customers and partners through a multi-dimensional campaign.
 
My SITI app would also enable customers to select channels / bouquets / packages, make payment, and share feedback through a very simple and intuitive interface on their mobile phones. This is in line with SITIs philosophy of institutionalizing systems and process to drive business operations and compliances.
 
Rajesh Sethi, Chief Business Transformation Officer, SITI Networks, said -
 
"We have always worked towards giving the power of choice in the hands of our customers and enable transparency. My SITI app for customers is a testament to our resolve and a step that will empower our customers by providing real-time access to their accounts, payments and transaction history. We are also enabling customer choice for the successful implementation of the New Tariff Order and QoS regime."

Report By: Deepak Singhal 
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